At the risk of multiple staff members losing their jobs and hundreds of families losing child care, Fridley’s Tiger Club had to find a better way to manage their child care program, and that’s how they found Eleyo. With Eleyo’s registration and management software, online payments could be set up at registration. Fridley also took advantage of Eleyo’s auto-pay feature to ensure that tuition was paid for every child every month. “Fridley’s Tiger Club is focusing on what really matters: the children,” says Jay Bruber, Head of Strategy at Eleyo. The efficiency of Eleyo enabled Fridley’s program to expand, and its future looks bright.
Eleyo’s mission is to deliver a single software solution that handles all administrative and reporting needs for schools, and it is at the forefront of allowing users to spend less time on administrative duties and more time inspiring the youth. “Eleyo makes life easier for school districts and families by offering innovative and user-friendly software,” adds Bruber.
The Eleyo team has witnessed an increase in the challenges that plague school districts. Institutions struggle with managing administrative details of before and after school programs, child registration, billing, and reporting. What makes it even worse is the fact that standard computer programs are inefficient in providing an automated process. Entering payments into an antiquated system requires the staff to confront parents for late fees, manually enter data and cash checks. “Despite the wide adoption of the cloud in today’s digital world, some school districts still create paper trails for everything from registration to attendance to billing,” explains Steve Novotny, Head of Technology at Eleyo.
21 of the 25 largest school districts in Minnesota use Eleyo. Experts think it’s the nation’s fastest-growing software for before and after school programs
Leveraging Technology to Create Efficiencies
School districts that leverage Eleyo can enter information online and store it in the cloud. This means parents can register their children for care, request schedule changes, and pay their invoices – and they can do it all 24 hours a day, seven days a week.
An iPad attendance app from Eleyo lets parents sign their children in or out seamlessly. The system records signatures digitally and timestamps them, which enables programs to bill accurately. The parent portal and attendance app sync immediately with Eleyo’s administrative software, which ensures everyone, has access to up-to-date, accurate information. The staff knows which children are scheduled for care that day, and they can add children who drop in unscheduled. Using the app, the site staff can also assign children’s locations and view children’s profiles, which include approved pick-up people, emergency contacts, and allergies. The data is easily available for the school’s staff, and any changes sync immediately from the parent portal to Eleyo’s iPad attendance app.
Administrative Work and Reporting Simplified for School Districts
Eleyo lives and breathes its mission to “make life easier.”To that end, the team brings this simple yet innovative idea into every aspect of the business, making it easy for customers to join its community and get the support they need to run their programs successfully.
Once a customer joins the Eleyo community, the training and implementation team takes a hands-on approach to setup Eleyo in their program. “We provided dedicated onboarding sessions, where we train our districts on how to use Eleyo and improve their current operations,” says Robin Mattaini, Director of Customer Experience. Once the software is implemented, customers receive access to a support forum, called the Learn portal, where Eleyo posts screencasts, tips and tricks, and product webinars on a regular basis. Customers can also request support directly through a single click anywhere in the software. This support request is routed directly to the support team, who has earned credibility for responding to 70 percent of incoming tickets within one hour. The response rate coupled with an awesome team helped Eleyo earn a Stevie Award for “Customer Service Team of the Year.”
"We provide dedicated onboarding sessions, where we train our districts on how to use Eleyo and improve their current operations"